MCREngine

Verbal SMS consent process for the MCREngine automated after-hours plumbing text-intake demonstration

Program Overview

Messaging sender: MCREngine LLC

Toll-free number: +1 (888) 442-5474

Opt-in method: Consumer-initiated inbound telephone call followed by an affirmative IVR keypad selection.

Message purpose: A demonstration of an automated after-hours plumbing SMS intake conversation.

Expected message quantity: Up to four automated text messages per demonstration.

A consumer begins the process by voluntarily calling the MCREngine toll-free number from a mobile telephone. Before any text message is sent, the automated telephone system plays the complete consent disclosure shown below.

The consumer must press 1 to expressly consent to receive the described text messages at the telephone number from which the call was placed. No demonstration SMS is sent when the consumer does not press 1.

Exact IVR Verbal Consent Script

The following disclosure is played before consent is collected and before any demonstration SMS is sent.

Automated voice system — played verbatim

“Thanks for calling MCR Engine. This toll-free number provides a demonstration of MCR Engine’s automated after-hours plumbing text-intake service.

By pressing 1, you expressly consent to receive automated text messages from MCR Engine at the mobile number from which you are calling.

The messages will demonstrate an after-hours plumbing intake conversation and may ask about your plumbing issue, your name, and a service address.

You will receive up to four text messages for this demonstration. Message and data rates may apply. Consent is not required as a condition of purchasing any product or service.

Reply STOP to cancel or HELP for help. MCR Engine’s Terms of Service and Privacy Policy are available at mcrengine.com.

To consent and begin the text-message demonstration, press 1 now. To decline, hang up.”

Simulated Verbal Consent Interaction

  1. The consumer voluntarily calls +1 (888) 442-5474 from a mobile telephone.
  2. The automated system plays the complete verbal consent script displayed above.
  3. The consumer affirmatively presses 1 on the telephone keypad.
  4. The system records the caller’s affirmative keypad selection and associates it with the calling telephone number and consent event.
  5. The automated system plays this confirmation:

Automated voice confirmation:

“Thank you. You have consented to receive the MCR Engine text-message demonstration at the mobile number from which you are calling. Your first demonstration message will arrive shortly. Reply STOP at any time to cancel.”

  1. After the affirmative consent event is recorded, the system sends the first demonstration SMS.
  2. If the caller hangs up, presses an unrecognized key, or does not press 1, the demonstration does not begin and no demonstration SMS is sent.

Demonstration SMS Message Examples

The following messages illustrate the automated text conversation a consenting caller may receive.

Message 1 — Confirmation and issue MCREngine: You requested our after-hours plumbing SMS demo by calling 1-888-442-5474 and pressing 1. You will receive up to 4 messages. Msg & data rates may apply. Reply STOP to cancel or HELP for help. What plumbing issue are you experiencing?
Message 2 — Name MCREngine: What name should be associated with this demonstration request? Reply STOP to cancel.
Message 3 — Service address MCREngine: What service address should be included in the demonstration request? Reply STOP to cancel.
Message 4 — Demonstration summary MCREngine Demo Summary: [plumbing issue], [name], [service address]. This was a demonstration only and was not sent to a plumbing contractor. Reply STOP to end.

When the caller presses 1, the MCREngine system records information associated with the affirmative consent event.

Calling telephone number The mobile number from which the inbound call was placed.
Called telephone number +1 (888) 442-5474
Consent date and time The date and timestamp associated with the IVR consent event.
Affirmative action The caller’s keypad selection of 1.
Consent source Consumer-initiated inbound IVR call.
Consent script The version of the verbal disclosure presented to the caller.
Consent status Recorded as affirmative only after the caller presses 1.

No SMS is sent solely because someone calls the number. The caller must hear the disclosure and affirmatively press 1 before the demonstration message sequence begins.

STOP, HELP, and Support

STOP requests

A recipient may reply STOP to cancel text messages. MCREngine honors supported opt-out keywords and does not continue the demonstration after an opt-out request.

HELP requests

A recipient may reply HELP for assistance and support information.

Additional information

Business Contact Information

Legal business name
MCREngine LLC
Website
https://mcrengine.com
Support email
support@mcrengine.com
Support telephone
+1 (385) 310-3961
Corporate address
2425 E 2250 N, Layton, UT 84040
SMS toll-free number
+1 (888) 442-5474